Everything your team needs to run the product we built for you.
Climbax Support is the training that comes with your product. Courses for each role, step-by-step guides for the task in front of you, and fixes for when something goes wrong, all written around your own screens and the names on your own buttons.
You see only your own organisation's product. Nothing here is shared with anyone outside it.
How-to · 5 steps · about 3 min
Move a booking to another day
- 1Open the list
- 2Find the record
- 3Press Edit
- 4Change the date
- 5Save and check the status
Step 4
Press the date field and pick the new day. The time slots below reload, and slots that are already taken are greyed out.
If it goes wrong
Save stays grey. A slot has not been chosen for the new day yet. Pick one and the button turns on.
Three kinds of help, for three different moments
Courses
For learning the product properly
Short lessons in the order the work is done, written for each role on your team. A quiz at the end and a certificate with your name on it.
Guides
For the task in front of you
One task per guide: numbered steps, a picture of the screen with the button marked, and a short clip where watching is quicker than reading.
Fixes
For when something looks wrong
Search what you see on the screen. Each fix starts from the symptom, says why it happens, and gives the first thing to check.
Stuck in the middle of a job? Search it.
Type what you are trying to do, in your own words. You get the one guide for that task and nothing else, so you can keep the product open in the other tab and follow along.
Every guide is written from the product as it is today. If a button is not on your screen, it is not in the guide. If the product cannot do something, the guide says so in one line and tells you what to do instead.
What your team gets out of it
New joiners
Ready in days
Someone who starts on Monday can finish the course for their role in the first week, and sit down at the product knowing where things are.
Team managers
Taught once, the same way
Enrol people, see who has finished what, and download the report when it is asked for. Nobody has to repeat the same walkthrough for every new person.
Administrators
The rarely used parts, written down
The set-up screens and month-end jobs that are done a few times a year are the ones people forget. Each has a guide you can follow line by line.
Getting started takes five minutes
Your manager has the code
Every organisation gets one access code. Your manager or your Climbax contact can give it to you.
Join with your work email
Choose Join on the sign-in page, enter the code, and set a password of eight characters or more.
Open your first course
Your courses are listed under My courses. Start anywhere, stop anywhere, and pick up where you left off.
Need something we have not written yet?
The courses and guides cover the everyday work. When your team changes how it works, or the product gains a new screen, ask. Requests come straight to the people who write the material.
Request a course or a guideYou will be asked to sign in first.
What teams ask for
A course for one role
The right lessons in the right order for the people who do one particular job.
A guide for a new screen
When a change goes live, a guide for it with pictures taken after the change.
Onboarding for a batch of new people
A short path for a whole group joining on the same day.
Your own way of working
A lesson on a process that is particular to your organisation, written around how you run it.
Stuck on something? Ask.
Every lesson and every guide has an Ask about this link, and there is a Help and requests page in the menu. Write the question the way you would say it across a desk.
Someone on our team replies on the same thread, and you can write back until it is clear. An answer that would help your colleagues can be shared with the rest of your organisation, and with nobody else.
Before you sign in
How do I get an account?+
Ask your manager for your organisation's access code, then choose Join on the sign-in page. Managers can also add people directly.
I have forgotten my password+
Your organisation's manager can set a new one for you from their team page. Once you are in, change it under Account and password.
Who can see my progress?+
Your organisation's managers and the Climbax training team. No other organisation can see anything about you, your team or your product.
The product has changed and the guide is out of date+
Tell us under Help and requests once you are signed in. Guides are corrected when the product changes, and a note from you gets it done sooner.
Does it work on a phone?+
Yes. Lessons, guides, quizzes and the help area all work in a phone browser.